At PL2W, we are committed to providing a reliable, secure, and transparent service. Due to the nature of our digital products, it is important that you read this policy carefully before making a purchase.

All our products are digital and, in many cases, provide immediate access: Steam, Ubisoft, Epic Games, EA accounts, or other platforms. Software licenses and game keys. Offline and online accounts with access to digital games. Once credentials or licenses are delivered: The customer gains irreversible access to the product information. There is no technical way to "return" credentials or guarantee they have not been used. For this reason, no refunds are issued once the product has been delivered, except for the specific exceptions detailed below.

A refund will only be considered in the following exceptional situations: Incorrect game or item not as described: The delivered account does not contain the game indicated in the product title, and no replacement has been provided. Invalid or non-functional access data: The credentials provided do not work (e.g., incorrect password or blocked account), and no replacement or support response was received within 24 hours of the report. Product not delivered: The customer has not received any account, license, or access data after 24 hours from payment confirmation, without any solution or response from the support team. In any of these cases, we will first attempt to fix the problem or provide a replacement. A refund will only be evaluated if a resolution is not possible.

Refunds will not be issued if: The customer changes their mind, regrets the purchase, or made it by mistake. The customer fails to follow the usage instructions provided (e.g., instructions for offline accounts). The product was delivered correctly and is in working order. The customer assumes the game is for a different console or platform, despite the platform being clearly indicated in the product description. The customer fails to check the minimum and recommended system requirements for the game. (In this case, we may offer an exchange for another game of equal value with lower requirements, but no refund). The customer claims incompatibility with their equipment/system when that information was already specified in the product description. The customer shares, modifies, or attempts to change the data of an offline account. The customer attempts to use the product in an unauthorized manner (Refunds will not be supported if the account becomes abnormal or banned due to improper actions by the buyer.e.g,tampering with game data, using unofficial patches, etc.).

The maximum period to request a refund is 24 hours from product delivery. The request must be accompanied by clear evidence, such as screenshots or short videos showing the error. To start a request, contact us at: [email protected] Please provide: Order number or email used for the purchase. Detailed description of the problem. Evidence (screenshots or videos).

All our products carry a warranty, provided the customer respects the terms of use (especially regarding offline accounts). If a technical issue arises within the terms of use, we offer: Technical support, and/or Replacement at no additional cost. A refund is considered a last resort only if the problem cannot be resolved and it is proven to be the direct responsibility of PL2W (rather than misuse by the customer).